FREQUENTLY ASKED
QUESTIONS
Everything you need to know about chemical sourcing, lead times, technical support, and working with LPS Ltd.
Can you source chemicals not listed here?
Yes. We have global networks and provide quotations within 48 hours for any specialty chemical. Share your specifications with us.
Do you provide product samples before bulk orders?
Yes. We supply samples with Certificates of Analysis (CoA) so you can verify quality before committing to large orders.
What are your typical lead times?
Stock items: 24–48 hours.
Import orders: 3–6 weeks depending on product and origin.
Emergency orders can be expedited.
Is technical support included?
Yes. Chemical engineers provide dosing calculations, application guidance, safety training, and troubleshooting at no extra charge.
How is product authenticity guaranteed?
Direct manufacturer sourcing, pre-shipment CoA verification, and full traceability from origin to your site for every batch.
Do you handle government/institutional tenders?
Yes. We are a KEBS-approved supplier with experience in public procurement. All required documentation is provided.
What are your payment terms?
Proforma for first orders; credit terms for established clients; flexible schedules for large contracts.
How can I request a quote?
Contact us via email, WhatsApp, or our contact form. Our team responds within 2 hours during business hours.
Still have questions?
Our technical team is ready to assist with your specific chemical and water treatment needs.